**Found:** a real genre of corporate listening. The engagement survey dashboard leads with eighty-seven percent and a green arrow. The lowest item sits further down the page. Only thirty-one percent believe action will be taken on this survey. The next steps box proposes a working group with no owner and another survey in spring.  You have filled in this survey honestly at least once. You have also watched the results come back as a town hall slide, a working group, and a reminder to take the next one. ## The dry line The thirty-one percent is the only score that matters. It is the company grading itself on listening, and failing. A survey that changes nothing teaches people to answer for the record, not for change. Before you fill in the next one, ask what changed after the last. If nobody can name a single thing, spend your honesty where a named person has to answer it, like a skip-level or a one-on-one.